Lighting Service & Support

Lighting Service and Support is available for current Wenger Corporation Lighting Integration customers.

Modern performing arts venues use network-linked lighting fixtures and control. These systems need occasional maintenance, troubleshooting and upgrades.

When it comes to troubleshooting and support, speed and responsiveness are critical.

Wenger Corporation offers full onsite and remote lighting support. Remote Lighting Support is a service that allows our expert technicians to diagnose, update and modify your lighting system remotely, over a secure internet connection. When enabled, a Wenger | J.R. Clancy technician can log into a venue’s lighting system without the delay and expense associated with travel.

When you consider the complexity of today’s lighting systems, it is nice to know that expert analysis, diagnosis, and consultation are just an internet connection away.

SUPPORT SERVICES OFFERED:

The list of services offered by Wenger | J.R. Clancy includes but is not limited to:

• Troubleshooting
• Firmware updates
• Architectural control re-configuration
• RDM re-configuration of performance and architectural fixtures
• Onsite Training

TO START LIGHTING SUPPORT:

To start onsite or remote lighting support just call 1-800-836-1885 and a Wenger | J.R. Clancy technician will speak with you on the phone. Through this support our technicians can identify and provide a solution for your lighting network and configuration.

Following diagnosis, if an in-person service call is required, our technicians will have the knowledge to expedite and execute any changes needed for your system.

CONTACT LIGHTING SUPPORT:

[email protected]
1-800-836-1885